Terms & Conditions | Universal Getaways Luxury and budget safaris Uganda

1. Introduction
Welcome to Universal Getaways Ltd. These Terms & Conditions govern all bookings, services, and interactions with our travel company. By engaging our services, you agree to comply with these Terms.
 
2. Services Provided
We provide travel-related services including but not limited to tour packages, accommodation bookings, transportation arrangements, and travel advisory services. All services are subject to availability and confirmation.
 
3. Booking & Payments
3.1 Booking Confirmation
Bookings are confirmed only upon receipt of a deposit or full payment and issuance of a confirmation invoice.
 
3.2 Payment Terms
Deposits are generally non-refundable. Full payment must be made before the specified deadline. Failure to pay may result in cancellation.
 
3.3 Pricing
Prices may change due to currency fluctuations, supplier costs, or government taxes.
 
4. Cancellations & Refunds
4.1 Customer Cancellations
All cancellations must be submitted in writing. Refund eligibility depends on timing and supplier policies.
 
4.2 Refund Policy
Deposits are non-refundable. Partial refunds may apply depending on cancellation timing. Refunds are processed within 7–30 business days.
 
4.3 Company Cancellations
We may cancel trips due to insufficient bookings, safety concerns, or unforeseen events. Customers will be offered a refund or rescheduling.
 
5. Travel Documents & Requirements
Customers are responsible for obtaining valid passports, visas, and health requirements. We are not liable for denied travel due to incomplete documentation.
 
6. Travel Insurance
We strongly recommend purchasing comprehensive travel insurance. We are not responsible for medical emergencies, cancellations, or loss of belongings.
 
7. Liability & Responsibility
7.1 Third-Party Providers
We act as an agent for airlines, hotels, and transport providers and are not liable for their actions.
 
7.2 Limitation of Liability
We are not responsible for personal injury, loss, damage, delays, or disruptions caused by external factors.
 
8. Itinerary Changes
We reserve the right to modify itineraries due to safety, operational, or environmental reasons.
 
9. Customer Responsibilities
Customers must provide accurate information, comply with laws, and behave respectfully.
 
10. Force Majeure
We are not liable for events beyond our control including natural disasters, pandemics, or political unrest.
 
11. Complaints
Complaints must be reported during the trip or within 14 days after completion.
 
12. Privacy Policy
Customer data will be used solely for booking and communication purposes.
 
13. Governing Law
These Terms are governed by the laws of Uganda.
 
14. Amendments
We reserve the right to update these Terms at any time.
 
15. Contact Information
Universal Getaways Ltd
Email: universalgetawaysltd9@gmail.com
Phone: +256781649001
Address: Mutungo, Kampala, Uganda